WowBet's Privacy Policy — Your data is safe with us

WowBet (wowbet.im) is one of Bangladesh's most trusted online betting and gaming platforms. We believe your privacy is a fundamental right. This privacy policy ("Policy") explains how WowBet collects, uses, stores, and protects your personal information.

This policy applies to the WowBet website, mobile app, and all digital services. It takes effect whenever you create an account, use our services, or contact us.

This Privacy Policy was last updated in January 2026. You will be notified in advance of any future changes. Feel free to contact us directly if you have any questions.

WowBet only collects information that is genuinely necessary to provide our services. We do not believe in collecting data beyond what is needed. Details are outlined below:

Data is collected directly from you (during registration and KYC submission), automatically (via cookies and logs during website use), and from third parties (payment providers and identity verification services).

WowBet uses your information only for legitimate and transparent purposes. Your data is never used for hidden motives or in any way that could harm you.

• Account Management: Creating your account, verifying login, and keeping it secure.
• Service Delivery: Managing betting, games, lottery, and other services.
• Payment Processing: Deposits and withdrawals processed securely.
• Customer Support: Addressing your questions, complaints, and issues.
• Security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Legal Obligations: Complying with applicable laws and regulatory authority directives.
• Service Improvement: Analyzing user experience to improve the platform.
• Contact: Sending important updates, security alerts, and promotional offers (subject to your consent).

WowBet does not sell or rent your personal information to third parties — this is a core principle. However, limited data sharing may be necessary in specific circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, or other payment services to process transactions. These providers maintain their own privacy policies.
• Identity Verification Services: Documents may be shared with licensed verification agencies as part of the KYC process.
• Legal Requirements: Data may be disclosed in response to court orders, government investigations, or regulatory authority requests.
• Security Partners: Technical data may be shared with specialist security firms to help prevent fraud and cyberattacks.

WowBet uses cookies to ensure the website functions properly and to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and security. Disabling these will prevent the site from functioning correctly.
• Functionality Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the website are used most — fully anonymized.
• Security Cookies: To detect multiple login attempts and suspicious activity.

WowBet protects your data using the highest industry-standard security measures. Our technical and administrative safeguards are outlined below:

• 256-bit SSL/TLS encryption — applied to all data transmissions
• AES-256 encryption — for sensitive data stored in the database
• Two-factor authentication (2FA) — for account access
• Regular security audits and penetration testing
• 24/7 security monitoring system
• Strict data access control policy for staff
• Users will be notified within 72 hours in the event of a data breach

WowBet does not retain your data longer than necessary. Retention periods are determined based on the type of data:

Once the retention period expires, data is permanently deleted or fully anonymized. If any data must be kept longer for legal reasons, you will be clearly informed.

As a WowBet user, you have full rights over your own data. We respect these rights and are committed to upholding them.

WowBet is strictly for users aged 18 and above. We do not knowingly collect or store data from any minor.

• Age verification is mandatory during registration.
• A national ID or other government-issued document is required during the KYC process to verify age.
• If any user is suspected to be under 18, their account will be suspended immediately.
• If any minor's data is collected by mistake, it will be deleted immediately.

WowBet may update this Privacy Policy when necessary. We will notify you in advance of any significant changes.

• For significant changes, notice will be sent by email or SMS at least 7 days in advance.
• The date of each update will be clearly stated at the top of the policy.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team is ready to respond to your message promptly.

• Email: support@wowbet.im
• Live Chat: Available directly on the platform 24/7
• Help Center: /help-center Find a detailed guide on this page
• Response Time: Responses are typically provided within 24–48 hours